Refund Policy
This Refund Policy explains when payments for GreenTik IT services may be refunded. It covers cloud, software, cybersecurity, digital transformation, and managed IT services offered through https://greentik.io/. It should be read with our Terms & Conditions and Cancellation Policy.
1. General principles
Refunds are considered only after a written request from the registered account holder and an internal review. Because IT work, licences, and cloud resources are often started immediately, not every payment is refundable. We process eligible refunds in a fair and documented way.
2. When a refund may be approved
A refund may be approved if:
- You cancel before we have started work, issued access, or provisioned environments
- We charged you twice for the same undisputed invoice
- We cannot deliver a clearly unused prepaid service for reasons within our control
- A written service-level or proposal commitment was not met in a material way, and we cannot reasonably remedy it
If only part of a package is unused, any refund will normally be limited to the unused portion after deducting completed work and non-recoverable third-party costs.
3. Non-refundable amounts
The following are generally not refundable:
- Work already performed (discovery, design, development, migration, setup, or support hours)
- Deliverables already provided or accepted
- Started subscription or hosting periods, unless your order says otherwise
- Third-party cloud, domain, licence, or tooling costs paid on your behalf
- Discounted or promotional fees after the offer has been used
- Payment-gateway, bank, or currency conversion charges
4. Company-initiated cancellation
If GreenTik suspends or closes an account because of policy breach, unpaid invoices, false information, security abuse, or unlawful use, we may refuse a refund. Any refund in those cases, if granted, is limited to unused prepaid fees for services not yet delivered, at our discretion.
5. Failed or incorrect payments
- If you send funds with the wrong reference, account, or payment details, we are not responsible for loss caused by that error.
- We may try to help if the payment is still identifiable with the original processor.
- Recovery then depends on the bank, card network, or payment gateway — not on GreenTik alone.
6. How to request a refund
Email info@greentik.io from your registered address with:
- Account name, organization, and invoice or transaction ID
- Service or plan concerned
- Reason for the request and supporting documents
We may ask for identity or payment verification before we proceed.
7. Processing time and method
Approved refunds usually take 5–14 working days after verification, depending on internal checks and the original payment provider. Refunds are sent by the same method used for the original payment where that is possible.
8. Contact
Refund questions can be sent to info@greentik.io. We aim to respond within 24–72 business hours.
By using GreenTik services, you acknowledge that you have read and agree to this Refund Policy.