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Refund Policy

This Refund Policy outlines the terms, conditions, and eligibility criteria for requesting a refund for services, subscriptions, or participation in any Forex-related program offered by GreenTik through its official platform https://greentik.io/. By availing our services, you agree to abide by the refund rules mentioned below.

1. General Principles of Refund

GreenTik is committed to ensuring transparency in all financial dealings. Refunds are processed only in accordance with this policy. Due to the nature of Forex trading and digital financial services, all refund requests are subject to strict review and verification.

2. Eligibility for Refund

A refund may be approved only under the following conditions:

• • The user has requested cancellation of their service before using any trading tool or entering a live trade.
• • No violation of GreenTik’s policies, terms, or compliance guidelines is found.
• • The user has not misused platform features, bonus credits, API tools, or proprietary systems.
• • Refund is applicable only for the principal amount deposited, not for trading profits or bonuses.

3. Refund for Company-Initiated Termination.

If GreenTik terminates a user account due to:

• • Policy violation
• • Fraudulent behavior
• • Identity mismatch or multiple suspicious accounts
• • Association with or employment in a competing Forex or trading company

The company has complete rights to restrict or deny refunds. Only the principal amount may be refunded at the company’s discretion. Profits, bonuses, or promotional credits will not be refunded under any circumstances.

4. Non-Refundable Payments

The following categories are strictly non-refundable:

• • Profit earned from trading activities
• • Digital services already delivered
• • Subscription fees for premium tools or dashboards
• • Payment made during promotional offers or discounts
• • Transaction charges, blockchain fees, payment gateway fees

5. Incorrect or Failed Transactions

In case a user submits a deposit to the wrong wallet address or with wrong details:

• • GreenTik is not responsible for loss due to user mistakes.
• • The company may attempt to assist only if the transaction is verifiable.
• • Refund depends entirely on third-party blockchain or payment processors.

6. Processing Time

Approved refunds may take 5–14 working days depending on:

• • Verification of documents and identity
• • Trading account audit
• • Internal risk checks
• • Third-party payment gateway timelines

7. Mode of Refund

Refunds will be processed through the same payment method or wallet used during the original transaction. The company may require additional verification to ensure the security and legitimacy of the request.

8. Refund Restrictions for Compliance Violations

If a user violates compliance standards — such as money laundering, misuse of trading systems, fraud, or unauthorized access — GreenTik reserves the right to:

• • Freeze the user account
• • Block withdrawals
• • Deny refunds in full
• • Report the account to authorities

9. Contact & Support

For any refund-related queries, users may contact GreenTik through the support details published on https://greentik.io/. Responses will be provided within 24–72 business hours.

By using our platform, you acknowledge that you have read, understood, and agreed to this Refund Policy.